Help Center meta888

The minimum age requirement is 18 years old. meta888 enforces a strict policy on the protection of minors. During the identity verification (KYC) process, you are required to submit a valid proof of identity to confirm your age before you can make any deposits or withdrawals.

For KYC verification, you need to submit a valid copy of your Malaysian MyKad or passport. In some cases, we may require proof of address such as a utility bill or recent bank statement. All documents are submitted through the secure portal within the platform and stored with full encryption.

No. Each player is only permitted to have one account only. Owning multiple accounts violates meta888's Terms and Conditions and may result in all associated accounts being permanently suspended, along with any remaining balances. If you have forgotten your login details, use the password reset function or contact our support team.

Login to your account and go to Profile Settings. You can update your email address and phone number from there. Every change requires verification via an OTP code sent to your existing number or email as a security measure. If you no longer have access to your old email or number, contact customer support for manual verification assistance.

The minimum deposit at meta888 is as low as RM10 for most payment methods. This amount lets you start playing without needing to commit a large sum. For more information on deposit limits and special deposit promotions, visit the Deposit page.

Deposits via DuitNow, FPX, and eWallets (Touch 'n Go, Boost, GrabPay) are processed instantly — your account balance will be updated within seconds after a successful payment. Manual bank transfers may take slightly longer depending on your bank's processing time.

meta888 does not charge any fees for deposits. The amount you enter is the full amount credited to your account. However, your bank or eWallet provider may apply their own transaction fees — please check with them for more details.

Withdrawals are typically processed within 1 to 3 business days after the request is approved. Players who have completed full KYC verification enjoy faster processing. Withdrawals to eWallets such as Touch 'n Go and Boost are typically quicker than standard bank transfers.

Withdrawals may be rejected or delayed for several reasons: KYC verification is incomplete, bonus rollover requirements have not been met, bank account name does not match, or the request was submitted outside processing hours. Check the Withdrawal History section in your account for details, or contact customer support for clarification.

The minimum withdrawal is RM30 and maximum limits depending on your account status and chosen withdrawal method. VIP members enjoy higher withdrawal limits. For the latest limit details, check the Withdrawal section in your account after logging in.

Rollover requirements mean you need to wager the bonus amount (or deposit + bonus) a set number of times before the bonus funds can be withdrawn. For example, a 10x rollover means if you receive a RM100 bonus, you need to place bets totalling RM1,000 before you can withdraw winnings from that bonus. Rollover requirements vary by bonus type.

Yes, meta888 offers a variety of ongoing promotions for existing members including weekly cashback, reload bonuses, birthday offers, daily rebates and a VIP loyalty programme with exclusive benefits. Login to your account and check the Promotions tab to view all currently available offers.

Yes. If you prefer not to receive a bonus due to rollover requirements, you can opt out of activating any bonus when making a deposit. Your deposit will be credited directly with no bonus wagering conditions attached, giving you full flexibility to withdraw at any time once the basic requirements are met.

Yes, all games on meta888 are fully optimised for mobile phones and tablets. You can play directly through your mobile web browser with nothing to download, or use the meta888 app available for Android and iOS for a smoother experience and biometric login.

Yes. All slot games and digital table games at meta888 use a Certified Random Number Generator (RNG) by independent testing bodies. This ensures every game outcome is completely random and fair for all players. Live Casino games are operated by real dealers and broadcast live from licensed studios.

If your internet connection drops during a game, the meta888 system will automatically save your last game state. When you log back in and resume the same game, it will continue from the last recorded point. Should there be any dispute regarding the game outcome, contact our support team with your game ID for review.

Login to your account and go to Settings > Security and select "Enable Two-Factor Authentication". Enter your Malaysian phone number and verify with the OTP code sent via SMS. Once activated, every login will require an additional code from your phone — a highly effective layer of protection against unauthorised access.

meta888 provides a range of tools to help you play responsibly: daily/weekly/monthly deposit limits, loss limits, session time limits, self-exclusion and self-assessment. All these tools are accessible from the Responsible Gaming section in your account settings. Visit the Responsible Gaming for more details.

If you suspect your account has been accessed without authorization, change your password immediately from your account settings. Then log out of all active sessions via the Security section. Contact our customer support via live chat to report the incident — our security team will review your account activity log and take appropriate action.